This Acceptable Use Policy (AUP) has been established in the
spirit of providing guidelines for our valued customers, and
clarifying their rights and responsibilities as users of our
services and the Internet.
Higher-Speed Internet, LLC, d/b/a Higher-Speed ("Higher-Speed,"
"Company," "we," "our," or "us") is an Internet Service Provider
(ISP) specializing in providing high-speed Internet access and
services to rural communities in the southwest. As a
responsible Company, we have certain legal, ethical and operational
obligations in order to completely fulfill your needs as our
customer (hereinafter "Customer", "Subscriber," "you," or "your")
for exceptional and reliable service, and to meet the challenge of
supporting the Internet as a diverse forum for free and open
discussion and the dissemination of information.
Our contact information is as follows:
P.O. Box 220
Edgewood, NM 87015
Office phone: 505-867-3298
Fax number: 505-212-0000
We aim to clearly outline those activities that are harmful to the
efficiency of our services and which, according to our discretion,
compromise our systems and/or business. Our goal includes
preventing those activities that are either harmful or disruptive
to the Internet activities of others. We also proscribe all
activities that fall outside the boundaries of acceptable Internet
use. We reserve the right to take preventative or corrective
action, at our discretion, in response to anything we deem harmful
or in violation of this AUP.
The use of our services by our Customers constitutes an acceptance
of the terms of this AUP and our Terms of Service. This AUP may be revised
in the future, in order to better meet the needs of the changing
Internet environment, the legal landscape in the United States and
internationally, and our Customers. Your continued use of our
services constitutes an acceptance of any new terms and conditions,
and we attempt to, but are not required to, inform you of changes
prior to implementing them. We strongly encourage you to review
this AUP periodically.
The following activities are deemed a violation of this AUP:
- Illegal Activities - Engaging in activities that are
determined to be illegal in the United States.
- Harmful Activities - Attempting to harm, unduly burden or
render non-operational, the accounts, computers, websites or
Internet activities of others (i.e. through mail-bombing, DoS or
DDoS attacks, hack attacks, etc).
- File Sharing Programs - Serving of files including, but
not limited to, peer-to-peer (P2P) (i.e. KaZaa, Grokster, eDonkey,
Ares, BitTorrent, LimeWire, etc.), client-server (i.e. an FTP
server or Web host), and similar automated mechanisms.
- Spamming - Sending, assisting, or commissioning the
transmission of unsolicited commercial email unless it conforms to
the requirements of federal law under the CAN-SPAM Act. We reserve
the right to take action against spamming complaints, even if the
allegations meet CAN-SPAM requirements, if the allegation threatens
our ability to transmit and receive email on behalf of our
- Forging Email Headers - The transmission of email that
hides or falsifies the identity of the sender.
- Fraud - Negligently, recklessly or knowingly making false
or misleading statements; including but not limited to obtaining
money, credit card payments or personal identifying information
through false pretenses.
- Harassment - The act or intention of intimidating,
threatening or otherwise harassing others. Harassment can result
from the language used, or the frequency or size of the
- Prohibited Communications - Transmitting defamatory,
harassing, abusive or threatening language or anything that a
reasonable person would regard as hate speech or literature. This
includes language or other expression that significantly
prejudices, creates a hostile bias, or grossly defames a group, and
applies to any speech category unprotected by freedom of speech and
- Facilitating a Violation of this AUP - Advertising,
transmitting, or otherwise making available any software, program,
product, service or information that is designed to violate, or
assist in the violation of this AUP.
- Intellectual Property Violations - Engaging in any
activity that infringes or misappropriates the intellectual
property rights of others, including but not limited to copyrights,
trademarks, service marks, trade secrets, software and patents held
by other individuals, corporations or entities. Common instances
leading to intellectual property violations involve the
unauthorized use of pictures and using another's trademarks without
their permission to promote competing goods or services.
- Violating Security - Releasing your username and/or
password to third-parties, or in any other way violating the letter
or spirit of our Privacy Statement.
- Violating US Export Laws - Customers are required to
comply with U.S. Export Control Laws regardless of where they may
reside. Customers may not export items prohibited by the Department
of Commerce Commodity Control List.
- Other Harmful Activities or Information - Any activity or
information, whether lawful or unlawful, that we deem harmful,
offensive, controversial, infamous or other to either the Company,
its customers, or third-parties, such that we reasonably believe
our customers, operations, reputation, goodwill or general customer
relations could potentially be negatively impacted.
Remedies and Action
Responsibility of avoiding the above harmful and/or unlawful
activities rests solely on our Customer and authorized account
members. We do not, and will not, monitor or investigate the
communications of our customers.
When we become aware of a violation of our AUP, we will respond in
the manner we deem appropriate and according to our sole
discretion. The type of action taken will depend in part on the
legal risk and requirements, extent of the violation, as well as
perceived breadth and severity of the harm to us or others.
We may take any action to stop the harmful activity, including but
not limited to, removing or blocking access to material, shutting
down an account, blocking offending transmissions, requiring a
monetary deposit as assurance against future behavior (i.e.
"security deposit"), deleting the account such that all information
is permanently and irretrievably removed from our servers,
potentially without your knowledge or notice, or any other action
we consider appropriate.
No credits or refunds will be issued for down time incurred or
services paid for in advance if the account is suspended (i.e.
"deactivated") or deleted due to what we perceive is a violation of
this AUP, whether or not it is later proven that an actual AUP
PO Box 220
Edgewood, NM 87015
Local Phone: 505-867-3298
All contents copyright 2002 - 2014 Higher-Speed Internet
Neither images nor text may be reproduced without the permission
of Higher-Speed Inter