How do I know if I am in
synKro's coverage area?
You can also call us at 505-867-3298
and we will check for you.
Can I expand my Fixed service to cover my
Yes you can! Your Unlimited Premium Fixed and
Professional Installation includes the Global Tel WiMax
Indoor/Outdoor router. This device is Wi-Fi embedded. There is no
need to buy any additional equipment!
What types of devices can I use on the synKro
With Global Tel WiMax Indoor/Outdoor router you
can use any type of device with Wi-Fi capabilities (computers,
smart phones, iPhones, Android devices, tablets etc.).
How do I get my
This device is part of your service. It will be
installed by a professional upon your scheduled service
Can I move my outdoor modem to a new
If the move is to another point on the same
dwelling, the answer is "yes". The modem has to remain pointed in
the exact same direction as it originally was without obstructions
between it and the horizon.
If you are moving to new address, please call us
to arrange assistance with the move and get you back online as soon
Is your service affected by the
Weather has no affect on synKro's 4G
We go to a warmer climate during the winter.
Can I suspend my service?
Yes you can! We offer a vacation package that
keeps your account active for a low nominal charge for as long as
you are gone. Just call us at [phone] to arrange a vacation
package. There is no other service charge or hidden fees and you
can apply any existing prepaid active service to the vacation
service charge. During this time, your modem should be turned off.
You will be unable to use the Internet until you call us and
reactivate your service.
Does your service still work during a power
The Synkro network is built to the same high
standards as other commercial service providers such as cellular
and telephone networks. We have our own battery and standby power
sources to keep the network running.
We do not supply a backup power source for the
outdoor modem at your home. If you do have an Uninterruptible Power
Supply (UPS) for your computer system, be sure to have the SynKro
power adapter plugged into the UPS power as well. Then, your
Internet connection should be good to go as long as the UPS is
active. Our outdoor modem draws less than 30 watts. Your USB modem
will work as long as the computer itself.
Disclosure on Service Descriptions
All services (Unlimited Premium and Unlimited Premium
Plus) are delivered via a technology known as mobile WiMAX, which
is fully defined by the open standard IEEE 802.16e. The WiMAX
networks we use are configured by the synKro cloud intelligence to
have a Maximum Information Rate (MIR) of either 4 Mbps downlink and
1 Mbps uplink (Premium) or 6 Mbps downlink and 1 Mbps uplink
(Premium Plus). When network loading increases, the
WiMAX technology attempts to maintain the throughput for all active
connections at the same relative level and such control is
independent of the type of data in use. The impact on the
individual's connection speed will be a decrease in both the down
and up directions and not necessarily in direct proportion to the
stated "up to" speeds.
The WiMAX radio network operates with a nominal baseline latency
of approximately 50-75 milliseconds (msec) which is determined
the by the architecture mandated by the IEEE standard. As the
network is loaded with users, latency may increase as the radio
attempts to maintain its overall performance. The net
effect is that latency will increase for all subscribers by
approximately like amounts, up to several times the baseline
The radio network we use operates in radio spectrum
shared by others. While we monitor performance and work to
minimize the impact of other users on the Internet experience of
our subscribers, interference may arise at any time and is
generally out of our control.
All the preceding information is accurate when the
radio network is behaving normally and radio conditions are
favorable. By radio conditions, we specifically mean that the
radio path between our network and the subscriber locations is
unobstructed and there is minimal noise present in the form of
interference. Both obstructions in the path and noise will
degrade the radio performance. Such degregations may not impede the
overall subscriber experience as the radio will use various
technical means to mitigate such conditions until the point where
the connection begins to exhibit increasingly poor performance as
the conditions degrade past the point where the corrective
techniques are unable to compensate. When that happens,
the effective speed of the connection will rapidly decrease and the
latency will increase dramatically until the connection become
I can't connect to the synKro network at all.
If you have an outdoor modem, try these troubleshooting
Make sure your synKro device is powered on at the AC Power
Make sure that the cable coming from the modem on the outside of
your house is attached to the AC power adapter inside the
Make sure that you have active synKro service. It may be as
simple as to purchase another 30 days of service! If you have
access to another Internet connection, log in to your account on
www.fastinternet4tijeras.com and make a payment or call us at
505-867-3298 and we will help you solve the
If you have an USB Modem, try these troubleshooting steps:
Change the position of your computer. Wireless signals travels
through the air and sometimes physical obstructions can interfere
with the signal. Near a window may be the best place to be.
If you have access to a different Internet connection, make sure
you are in synKro coverage area by entering your current service
address at www.fastinternet4tijeras.com or call us at
505-867-3298 and we will check for you.
If none of this fixes your problem - call us!
I can connect, but I just get a web page saying that there
is a problem with my account. What does that mean?
Often, the problem is minor, maybe your credit card on file has
expired. Just call us 505-867-3298 and we
can get your service going again in no time!
My synKro service is slower than normal, what should I
There are many factors that may impact your connection speed,
including type of browser or operating system, overall network
traffic, time of day, additional background applications already
running (e.g. streaming media, downloading large files).
If you are experiencing consistently slower connection speeds,
make sure that all of your connection and security software is up
Run the standard maintenance programs for your PC, including
scanning for viruses, spyware and malware. To keep your PC running
at its best, we recommended that you perform this maintenance every